MacBook Pro Problème ventilation et affichage sortie de veille

[Ludivinem]

Bonjour !

J'ai acheté un MB Pro neuf en septembre 2017.

J'ai remarqué plusieurs fois qu'après une certaine période après mise en veille, celui-ci faisait un énorme bruit de ventilation, et que lorsque je l'ouvrais, un écran "bleuté" apparaissait, obligée de le mettre sous tension, pour pouvoir le réutiliser.

D'autre part, j'ai parfois des problèmes pour sortir de la veille, l'écran reste noir et rebelote, obligée de le mettre sous tension.

Pouvez-vous m'aider? (J'étais sous W8 avant, donc je ne sais pas trop à quoi cela est dû).
Je comptais me rendre au Génius bar, mais aucun RDV n'est disponible à proximité...

Merci

PS : J'ai déjà procédé à la réinitialisation PRAM comme indiqué sur apple.

 

[Ludivinem]

Voici le rapport qui est apparu au redémarrage :

Anonymous UUID: 289EB39A-6FEE-73AE-73BB-68B3C16A7AB3

Wed Mar 21 10:36:46 2018

*** Panic Report ***
panic(cpu 0 caller 0xffffff7f8ba6ba3c): nvme: "Fatal error occurred. CSTS=0x1
. FW Revision=CXS4JA0Q\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFamily/IONVMeFamily-356.30.6/IONVMeController.cpp:5275
Backtrace (CPU 0), Frame : Return Address
0xffffff912b9c3a10 : 0xffffff8008c4f606
0xffffff912b9c3a60 : 0xffffff8008d7c654
0xffffff912b9c3aa0 : 0xffffff8008d6e149
0xffffff912b9c3b20 : 0xffffff8008c01120
0xffffff912b9c3b40 : 0xffffff8008c4f03c
0xffffff912b9c3c70 : 0xffffff8008c4edbc
0xffffff912b9c3cd0 : 0xffffff7f8ba6ba3c
0xffffff912b9c3e30 : 0xffffff8009295ecc
0xffffff912b9c3ea0 : 0xffffff8009295df6
0xffffff912b9c3ed0 : 0xffffff8008c88ec4
0xffffff912b9c3f40 : 0xffffff8008c889b5
0xffffff912b9c3fa0 : 0xffffff8008c004f7
Kernel Extensions in backtrace:
com.apple.iokit.IONVMeFamily(2.1)[8C2350A2-A812-3B8C-8DE1-3A6911793417]@0xffffff7f8ba59000->0xffffff7f8ba95fff
dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[498548AE-30A0-36C6-92F7-1714D01C0A98]@0xffffff7f89bfb000
dependency: com.apple.iokit.IOPCIFamily(2.9)[8E6C654E-4A8F-3C6B-BBFE-BA8A68C9C146]@0xffffff7f89494000
dependency: com.apple.driver.AppleEFINVRAM(2.1)[79C21A42-B04F-314F-BA88-F221F3D54094]@0xffffff7f89a79000
dependency: com.apple.iokit.IOStorageFamily(2.1)[B0FCE898-1542-34C0-B845-46FAE81DD9E6]@0xffffff7f89646000
dependency: com.apple.iokit.IOReportFamily(31)[D2F2FBDF-4EE4-38BA-99F5-B699F886F413]@0xffffff7f8a073000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
17D102

Kernel version:
Darwin Kernel Version 17.4.0: Sun Dec 17 09:19:54 PST 2017; root:xnu-4570.41.2~1/RELEASE_X86_64
Kernel UUID: 18D901F1-4A03-3FF1-AE34-C26B2732F13C
Kernel slide: 0x0000000008800000
Kernel text base: 0xffffff8008a00000
__HIB text base: 0xffffff8008900000
System model name: MacBookPro14,1 (Mac-B4831CEBD52A0C4C)

System uptime in nanoseconds: 763436229109
last loaded kext at 249211660602: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8e66b000, size 69632)
last unloaded kext at 360387386732: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8e66b000, size 61440)
loaded kexts:
com.apple.filesystems.smbfs 3.2.1
com.apple.driver.AudioAUUC 1.70
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.AGPM 110.23.30
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUpstreamUserClient 3.6.4
com.apple.driver.AppleHDA 280.12
com.apple.driver.AppleGraphicsDevicePolicy 3.16.21
com.apple.AGDCPluginDisplayMetrics 3.16.2
com.apple.driver.AppleHV 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 6.0.2f2
com.apple.driver.pmtelemetry 1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelPCHPMC 2.0.1
com.apple.driver.AppleIntelKBLGraphics 10.3.0
com.apple.driver.AppleSMCLMU 211
com.apple.driver.AppleThunderboltIP 3.1.1
com.apple.driver.eficheck 1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleIntelKBLGraphicsFramebuffer 10.3.0
com.apple.driver.AppleCameraInterface 6.01.2
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleBacklight 170.10.2
com.apple.driver.AppleMCCSControl 1.5.3
com.apple.filesystems.apfs 748.41.3
com.apple.filesystems.hfs.kext 407.30.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.BootCache 40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.driver.AppleTopCaseHIDEventDriver 127
com.apple.driver.AirPort.BrcmNIC 1220.28.1a3
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 6.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 6.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 183
com.apple.security.TMSafetyNet 8
com.apple.security.quarantine 3
com.apple.IOBufferCopyEngineTest 1
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 280.12
com.apple.kext.OSvKernDSPLib 526
com.apple.driver.AppleGraphicsControl 3.16.21
com.apple.driver.AppleSSE 1.0
com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.2f2
com.apple.iokit.IOBluetoothHostControllerTransport 6.0.2f2
com.apple.AppleGPUWrangler 3.16.2
com.apple.driver.AppleIntelLpssUARTv1 3.0.60
com.apple.driver.AppleIntelLpssUARTCommon 3.0.60
com.apple.driver.AppleOnboardSerial 1.0
com.apple.iokit.IOSkywalkFamily 1
com.apple.iokit.IOSerialFamily 11
com.apple.driver.AppleHDAController 280.12
com.apple.iokit.IOHDAFamily 280.12
com.apple.iokit.IOAudioFamily 206.5
com.apple.vecLib.kext 1.2.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.AppleGraphicsDeviceControl 3.16.21
com.apple.iokit.IOAcceleratorFamily2 376.6
com.apple.iokit.IOSurface 209.2.2
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 517.22
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.iokit.IOGraphicsFamily 517.22
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleActuatorDriver 1204.13
com.apple.driver.AppleHIDKeyboard 203
com.apple.driver.AppleHSBluetoothDriver 127
com.apple.driver.IOBluetoothHIDDriver 6.0.2f2
com.apple.iokit.IOBluetoothFamily 6.0.2f2
com.apple.driver.AppleMultitouchDriver 1204.13
com.apple.driver.AppleInputDeviceSupport 1201.8
com.apple.driver.AppleHSSPIHIDDriver 52
com.apple.driver.AppleThunderboltDPInAdapter 5.0.2
com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3
com.apple.driver.AppleHPM 3.1.3
com.apple.driver.AppleIntelLpssI2CController 3.0.60
com.apple.driver.AppleHSSPISupport 52
com.apple.driver.AppleThunderboltNHI 4.5.6
com.apple.iokit.IOThunderboltFamily 6.6.3
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.driver.corecapture 1.0.4
com.apple.driver.AppleIntelLpssSpiController 3.0.60
com.apple.driver.AppleIntelLpssDmac 3.0.60
com.apple.iokit.IONVMeFamily 2.1.0
com.apple.driver.AppleIntelLpssI2C 3.0.60
com.apple.driver.AppleIntelLpssGspi 3.0.60
com.apple.driver.usb.AppleUSBXHCIPCI 1.2
com.apple.driver.usb.AppleUSBXHCI 1.2
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.iokit.IOBufferCopyEngineFamily 1
com.apple.driver.DiskImages 480.30.2
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleUSBTDM 439.30.4
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.iokit.IOUSBMassStorageDriver 140.30.1
com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2
com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.IOSlaveProcessor 1
com.apple.iokit.IOReportFamily 31
com.apple.iokit.IOTimeSyncFamily 650.5
com.apple.iokit.IONetworkingFamily 3.4
com.apple.driver.AppleACPIPlatform 6.1
com.apple.driver.AppleSMCRTC 1.0
com.apple.driver.AppleSMC 3.1.9

 

[boninmi]

Sauf erreur, l'ordinateur est encore sous garantie ? Si quelqu'un ne te donne pas un conseil plus efficace, il faudra peut-être y songer.