Word plante, je suis desespérée

maga439

Membre confirmé
24 Janvier 2008
17
0
2 GHZ INTEL CORE 2 DUO
1GO 667 MHZ DDR2 SDRAM
MAC OSX VERSION 10.5.8


Bonjour,

J'espère que je suis au bon endroit dans le forum pour expliquer mon souci, en gros Word plante, le curseur se transforme en roue arc en ciel, et je suis obligée de faire "forcer à quitter" et de redémarrer... mais ca dure 5 minutes puis ça recommence....
Autre indication : mon ordinateur chauffe énormément et voici le rapport d'erreur de word
j'espère que quelqu'un d'entre vous pourra m'aider, je dois absolument rendre quelque chose pour lundi ! merci d'avance !:)

Error Signature:
.../...
Application Version: 12.1.0.080409
Crashed Module Name: ItalianGrammar
Crashed Module Version: 12.0.0
.../...
Blame Module Name: ItalianGrammar
Blame Module Version: 12.0.0
.../...

Bloc de code:
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2011-06-12 02:21:47 +0200
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.1.0.080409
Crashed Module Name: ItalianGrammar
Crashed Module Version: 12.0.0
Crashed Module Offset: 0x000c25a3
Blame Module Name: ItalianGrammar
Blame Module Version: 12.0.0
Blame Module Offset: 0x000c25a3
Application LCID: 1036
Extra app info: Reg=en Loc=0x040c 


Thread 0 crashed:

#  1  0x234c75a3 in _ParoleStrane + 0x00001AD4 (ItalianGrammar + 0x000c25a3)
#  2  0x234a76f3 in _ECApiAnalisiGrammaticaleEx + 0x0000E75C (ItalianGrammar + 0x000a26f3)
#  3  0x234a7a5f in _ECApiAnalisiGrammaticale + 0x00000020 (ItalianGrammar + 0x000a2a5f)
#  4  0x234837d5 in GramIt::GramCheck(unsigned short, GramCheckInfo*, GramInputBuffer*, GramReturnBuffer*) + 0x00000B95 (ItalianGrammar + 0x0007e7d5)
#  5  0x23486ee1 in _GramCheck + 0x00000083 (ItalianGrammar + 0x00081ee1)
#  6  0x015e0818 in _ProofGramCheck + 0x00000032 (MicrosoftComponentPlugin + 0x00065818)
#  7  0x00624880 in _wdCommandDispatch + 0x00308990 (Microsoft Word + 0x00623880)
#  8  0x0062584f in _wdCommandDispatch + 0x0030995F (Microsoft Word + 0x0062484f)
#  9  0x00626504 in _wdCommandDispatch + 0x0030A614 (Microsoft Word + 0x00625504)
# 10  0x00623a41 in _wdCommandDispatch + 0x00307B51 (Microsoft Word + 0x00622a41)
# 11  0x00626e4d in _wdCommandDispatch + 0x0030AF5D (Microsoft Word + 0x00625e4d)
# 12  0x008b8a70 in _wdGetApplicationObject + 0x00185006 (Microsoft Word + 0x008b7a70)
# 13  0x008b8b40 in _wdGetApplicationObject + 0x001850D6 (Microsoft Word + 0x008b7b40)
# 14  0x0000329c in __mh_execute_header + 0x0000229C (Microsoft Word + 0x0000229c)
# 15  0x0000339d in __mh_execute_header + 0x0000239D (Microsoft Word + 0x0000239d)
# 16  0x00c5a893 in _wdGetApplicationObject + 0x00526E29 (Microsoft Word + 0x00c59893)
# 17  0x016279e6 in _McpEnableTimers + 0x000000B8 (MicrosoftComponentPlugin + 0x000ac9e6)
# 18  0x92c2259c in .objc_class_name_IPMDFontRange + 0x928F795C (HIToolbox + 0x0009e59c)
# 19  0x94e3d8f5 in .objc_class_name___NSCFSet + 0x94CF29B5 (CoreFoundation + 0x000738f5)
# 20  0x94e3daa8 in .objc_class_name___NSCFSet + 0x94CF2B68 (CoreFoundation + 0x00073aa8)
# 21  0x92bb42ac in .objc_class_name_IPMDFontRange + 0x9288966C (HIToolbox + 0x000302ac)
# 22  0x92bb40c5 in .objc_class_name_IPMDFontRange + 0x92889485 (HIToolbox + 0x000300c5)
# 23  0x92cf7377 in .objc_class_name_IPMDFontRange + 0x929CC737 (HIToolbox + 0x00173377)
# 24  0x01667ecc in _McpRunApplicationEventLoop + 0x0000006A (MicrosoftComponentPlugin + 0x000ececc)
# 25  0x00ae5613 in _wdGetApplicationObject + 0x003B1BA9 (Microsoft Word + 0x00ae4613)
# 26  0x00aee6c7 in _wdGetApplicationObject + 0x003BAC5D (Microsoft Word + 0x00aed6c7)
# 27  0x022469f8 in __WlmMain + 0x00000047 (MicrosoftOffice + 0x004a39f8)
# 28  0x00ad3a64 in _wdGetApplicationObject + 0x0039FFFA (Microsoft Word + 0x00ad2a64)
# 29  0x00002282 in __mh_execute_header + 0x00001282 (Microsoft Word + 0x00001282)
# 30  0x000021a9 in __mh_execute_header + 0x000011A9 (Microsoft Word + 0x000011a9)


Thread 1:

#  1  0x955e03a6 in _signgam + 0x95439482 (libSystem.B.dylib + 0x000013a6)
#  2  0x95667eab in _signgam + 0x954C0F87 (libSystem.B.dylib + 0x00088eab)
#  3  0x01ab1d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
#  4  0x01ab13e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
#  5  0x01ab146c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
#  6  0x01ab1f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
#  7  0x95611155 in _signgam + 0x9546A231 (libSystem.B.dylib + 0x00032155)
#  8  0x95611012 in _signgam + 0x9546A0EE (libSystem.B.dylib + 0x00032012)

X86 Thread State:
 eax: 0xffffffa6  ebx: 0x95657287  ecx: 0xb00a0a5c  edx:0x955e03a6
 edi: 0x000001fe  esi: 0x1d6eb861  ebp: 0xb00a0ac8  esp:0xb00a0a5c
  ss: 0x0000001f  eip: 0x955e03a6   cs: 0x00000007   ds:0x0000001f
  es: 0x0000001f   fs: 0x0000001f   gs: 0x00000037  eflags:0x00000202
Loaded modules:

0: Microsoft Word (12.1.0.080409 Reg=en Loc=0x040c): /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
2: Netlib: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
3: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdUrlMoniker
4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/MicrosoftOLE
5: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation
6: MSLS3: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
7: merp: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
8: MSXML: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
9: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore
10: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/MicrosoftOffice
11: PowerPlant: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPlant
12: OfficeArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeArt
13: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/MicrosoftOleo
14: SmartArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
15: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin
16: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
17: RawCamera (474 Reg=English Loc=0x0000): /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
18: ATSHI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/ATSHI.dylib
19: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
20: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
21: FrenchSpeller (12.1.0.080409 Reg=English Loc=0x0000): /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/FrenchSpeller.proofingtool/Contents/MacOS/FrenchSpeller
22: DiagonalLeopard (1.2.2 Reg=English Loc=0x0000): /Users/magalichiappone/Library/Components/DiagonalLeopard.component/Contents/MacOS/DiagonalLeopard
23: FrenchGrammar (12.1.0.080409 Reg=English Loc=0x0000): /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/FrenchGrammar.proofingtool/Contents/MacOS/FrenchGrammar
24: JapaneseProofing (12.1.0.080409 Reg= English Loc=0x0000): /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/JapaneseProofing.proofingtool/Contents/MacOS/JapaneseProofing
25: DivX Decoder (6.6.0 Reg=English Loc=0x0000): /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
26: ItalianGrammar (12.0.0 Reg=Italian Loc=0x0000): /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/ItalianGrammar.proofingtool/Contents/MacOS/ItalianGrammar
27: EntourageCore: /Applications/Microsoft Office 2008/Office/EntourageCore.framework/EntourageCore
28: EntourageLegacy: /Applications/Microsoft Office 2008/Office/EntourageLegacy.framework/EntourageLegacy
29: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
30: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
31: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
32: libGLProgrammability.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
33: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
34: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
35: HelpData: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
36: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
37: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
38: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
39: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
40: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
41: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
42: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
43: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
44: QuickTimeComponents (1674 Reg=en_US Loc=0x0000): /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents
45: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
46: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
47: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
48: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
49: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
50: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
51: QuickTimeImporters (1674 Reg=en_US Loc=0x0000): /System/Library/QuickTime/QuickTimeImporters.component/Contents/MacOS/QuickTimeImporters
52: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
53: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
54: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
55: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
56: SecurityFoundation: /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
57: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
58: DictionaryServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
59: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
60: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
61: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
62: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
63: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
64: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
65: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
66: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
67: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
68: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
69: Shortcut: /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
70: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
71: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
72: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
73: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
74: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
75: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
76: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
77: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
78: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
79: InstallServer: /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
80: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
81: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
82: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
83: LaunchServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
84: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
85: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
86: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
87: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
88: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
89: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
90: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
91: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
92: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
93: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
94: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
95: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
96: libauto.dylib: /usr/lib/libauto.dylib
97: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
98: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
99: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
100: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
101: libz.1.dylib: /usr/lib/libz.1.dylib
102: CoreAUC: /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
103: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
104: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
105: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
106: libffi.dylib: /usr/lib/libffi.dylib
107: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
108: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
109: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
110: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
111: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
112: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
113: libCGATS.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
114: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
115: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
116: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
117: libcups.2.dylib: /usr/lib/libcups.2.dylib
118: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
119: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
120: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
121: SecurityInterface: /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
122: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
123: libbsm.dylib: /usr/lib/libbsm.dylib
124: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib


Operating System Information
Operating System: Mac OS X 10.5.8 (Build 9L31a)
CPU: Intel Core Duo, Number: 2, Speed: 2000 MHz
gestaltPhysicalRAMSize err = 0, result = 1024 MB
gestaltSystemVersion err = 0, result = 0x1058
Screen: 1280 x 800, depth = 32, ltbr = 0, 0, 800, 1280

Microsoft Application Information:
Error Reporting UUID: E6162441-B1B5-4001-B92B-C3C8A998D79B
Time from launch: 0 hours, 0 minutes, 33 seconds
Total errors on this client: 12
 
Dernière édition par un modérateur:
En attendant de trouver la solution est-il obligatoire que tu travailles sur word ? sinon tu peut charger OpenOffice ou LibreOffice qui sont gratuit.
As-tu réparé les autorisations ? As-tu fait les dernières mises à jour de word pour ton système ?
cordialement JPP
 
Word plante, le curseur se transforme en roue arc en ciel, et je suis obligée de faire "forcer à quitter" et de redémarrer... mais ca dure 5 minutes puis ça recommence....
Plutôt que de mettre in extenso le rapport d'erreur qui ne servira pas à grand monde (et que tu aurais pu mettre en pièce jointe ou en "Code", comme je l'ai fait), tu devrais donner des informations sur le contexte :
- quel est le niveau de mise à jour de ta version d'Office (manifestement pas en 12.2.9 pour ce que je vois) ? Au besoin, commence par faire les mises à jour nécessaires (peut-être la grammaire italienne en version 12.2.3 au lieu de 12.0.0 poserait-elle moins de problèmes).
- le problème survient-il avec un document particulier ou avec n'importe quel document ?
- d'après le rapport d'erreur, c'est le module de grammaire italienne qui plante. Travailles-tu en italien ? As-tu essayé de désactiver la vérification automatique de la grammaire en cours de saisie (ça nous rappelle Word 2004, ça) ?
- si tu crées un nouveau compte utilisateur Mac OS X, le problème est-il reproductible à l'identique ?
- as-tu essayé de supprimer (après avoir quitté Word) le document "Normal.dotm" (qui se trouve dans ~/Bibliothèque/Application Support/Microsoft/Office/Modèles utilisateurs - où la tilde ~ symbolise le compte utilisateur, la "petite maison") ?
 
Dernière édition:
Merci pour vos réponses, je vais regarder ça au mieux, et désolé pour le long message je en savais pas que j'aurais pu le mettre en pièce jointe, et comme je ne m'y connais vraiment pas bien, je pensais que le moindre détail du rapport d'erreur pouvait servir à quelqu'un...

bon dimanche
 
je pensais que le moindre détail du rapport d'erreur pouvait servir à quelqu'un...
Il n'est généralement pas très évident d'interpréter le rapport. Mais dans le cas présent, c'est toi qui aurais pu y trouver des indices : les deux lignes que j'ai mises en gras et en rouge sont assez parlantes, me semble-t-il. Du moins, elles indiquent clairement la première piste à explorer.
 
Dernière édition: