Mbpr late 2013 redémarre tout seul avec message d'erreur

[Katoom]

Bonsoir à tous,

Voila 2 semaines que j'ai reçu un macbook pro rétina 15" et sa fais déjà deux fois que l'ordi redémarre tous seul en m'affichant un message "Votre ordinateur a été redémarré en raison d’un problème". J'aimerai connaitre votre avis et si possible trouver la source du problème et le régler.

Merci de votre aide.

Quand je fais "détails" voila ce qu'il m'affiche :

"
Fri Dec 6 00:15:33 2013
panic(cpu 4 caller 0xffffff80188db94e): Kernel trap at 0xffffff80188a2f09, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x000000011ccc2004, CR3: 0x000000005fb4e033, CR4: 0x00000000001606e0
RAX: 0x0000000000000001, RBX: 0xff000000ff000000, RCX: 0xffffff803dfd2280, RDX: 0x0000000000000821
RSP: 0xffffff81fe2a3d20, RBP: 0xffffff81fe2a3d50, RSI: 0x0000000026a74e9c, RDI: 0xffffff801f218b60
R8: 0x0000000000000000, R9: 0xffffff81fe2a3ed0, R10: 0x0000000000000034, R11: 0x0000000000000206
R12: 0xffffff801f218b60, R13: 0xffffff801d13e000, R14: 0x000000000f504000, R15: 0xffffff803e58a5a0
RFL: 0x0000000000010286, RIP: 0xffffff80188a2f09, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x000000011ccc2004, Error code: 0x0000000000000000, Fault CPU: 0x4

Backtrace (CPU 4), Frame : Return Address
0xffffff81e0b85df0 : 0xffffff8018822f69
0xffffff81e0b85e70 : 0xffffff80188db94e
0xffffff81e0b86040 : 0xffffff80188f2dc6
0xffffff81e0b86060 : 0xffffff80188a2f09
0xffffff81fe2a3d50 : 0xffffff8018877c6e
0xffffff81fe2a3f20 : 0xffffff80188dbd8c
0xffffff81fe2a3fb0 : 0xffffff80188f2ccb

BSD process name corresponding to current thread: spindump

Mac OS version:
13A3017

Kernel version:
Darwin Kernel Version 13.0.2: Sun Sep 29 19:38:57 PDT 2013; root:xnu-2422.75.4~1/RELEASE_X86_64
Kernel UUID: C51C3998-66EA-3C1B-A46E-90943DA76DF4
Kernel slide: 0x0000000018600000
Kernel text base: 0xffffff8018800000
System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

System uptime in nanoseconds: 9608928204041
last loaded kext at 4772147397998: com.apple.driver.AppleMikeyHIDDriver 124 (addr 0xffffff7f9ae39000, size 20480)
last unloaded kext at 4841932067459: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f9ae2a000, size 16384)
loaded kexts:
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.filesystems.smbfs 2.0.0
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.2.1f2
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.AGPM 100.14.14
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDA 2.5.8fc1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.GeForce 8.2.0
com.apple.driver.AppleIntelHD5000Graphics 8.2.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelFramebufferAzul 8.2.0
com.apple.driver.AppleCameraInterface 4.20.0
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleMuxControl 3.4.28
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.1f2
com.apple.driver.AppleThunderboltIP 1.0.10
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBCardReader 3.4.0
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 660.4.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.5
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AirPort.Brcm4360 820.21.47
com.apple.driver.AppleUSBXHCI 660.4.2
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.8fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOAcceleratorFamily 98.9
com.apple.nvidia.driver.NVDAGK100Hal 8.2.0
com.apple.nvidia.driver.NVDAResman 8.2.0
com.apple.iokit.IOBluetoothFamily 4.2.1f2
com.apple.iokit.IOSurface 91
com.apple.AppleGraphicsDeviceControl 3.4.28
com.apple.iokit.IOAcceleratorFamily2 98.9
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.AppleHDAController 2.5.8fc1
com.apple.iokit.IOHDAFamily 2.5.8fc1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.0d1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4
com.apple.driver.AppleGraphicsControl 3.4.28
com.apple.iokit.IOGraphicsFamily 2.4
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.1f2
com.apple.driver.AppleSMC 3.1.6d1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.5
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.5
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.AppleThunderboltDPInAdapter 3.1.2
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.2
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.3
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.driver.AppleThunderboltNHI 1.9.8
com.apple.iokit.IOThunderboltFamily 3.2.3
com.apple.iokit.IO80211Family 600.34
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 660.4.2
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro11,3, BootROM MBP112.0138.B02, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.19f3
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In, 1024 MB
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.47)
Bluetooth: Version 4.2.1f2 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500,28 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1"

 

[M-26-7-59]

Bonjour,

Il me semble que ton ordinateur fait un kernel panic..

Tu peux toujours essayer un reset Pram et Nvram puis un reset du smc. (Tu trouveras toutes les procédures sur la page d'assistance Apple).

Merci de nous dire si le problème existe encore après ça !

Mario,

 

[Katoom]

Merci pour ta réponse, j'ai fais les deux manips et je vais voir si le problème revient. Je posterai une suite si lordi me refait le coup histoire de vous tenir au courant.

 

[Sly54]

Si tu as de nouveau un KP, alors débranche tous tes périphériques non Apple (ne garde que ton clavier et ta souris) et vois si tu as d'autres KP.

 

[Katoom]

Le deuxième kp est arrivé hier soir, j'étais sur la batterie et j'avais rien de branché sur l'ordi (pas même la sourie). J'attend de voir si il me le refait.