iMac Impossible d'imprimer ! cgpdftoraster à quitté...

steeb

Nouveau membre
13 Septembre 2017
2
0
44
Bonjour à tous,
J'essaye manifestement de faire fonctionner des imprimantes EPSON Xp-245 ET CANON sur l'IMAC de mon amie mais en vain.... dès que je veut lancer une impression j'ai un joli message d'erreur dont la teneur est la suivante :

Bloc de code:
    Process:               cgpdftoraster [11648]
    Path:                  /usr/libexec/cups/filter/cgpdftoraster
    Identifier:            cgpdftoraster
    Version:               ???
    Code Type:             X86 (Native)
    Parent Process:        cupsd [11569]
    Responsible:           cgpdftoraster [11648]
    User ID:               26
   
    Date/Time:             2017-09-08 12:18:13.809 +0200
    OS Version:            Mac OS X 10.11.6 (15G1611)
    Report Version:        11
    Anonymous UUID:        00FA6D4F-71FC-8400-AA2C-163ED24E1CB5
   
    Sleep/Wake UUID:       D2AF7889-4164-405C-BB72-749883F99CF9
   
    Time Awake Since Boot: 8200 seconds
    Time Since Wake:       2700 seconds
   
    System Integrity Protection: enabled
   
    Crashed Thread:        0  Dispatch queue: com.apple.main-thread
   
    Exception Type:        EXC_BREAKPOINT (SIGTRAP)
    Exception Codes:       0x0000000000000002, 0x0000000000000000
    Exception Note:        EXC_CORPSE_NOTIFY
   
    Dyld Error Message:
      Symbol not found: _getCurrentProfileID
      Referenced from: /usr/libexec/cups/filter/cgpdftoraster
      Expected in: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
   
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   dyld                              0x8fe32085 dyld_fatal_error + 1
    1   dyld                              0x8fe34e72 dyld::bindLazySymbol(mach_header const*, unsigned long*) + 72
    2   dyld                              0x8fe45d9e stub_binding_helper_interface2 + 20
    3   cgpdftoraster                     0x00007d9d 0x1000 + 28061
    4   cgpdftoraster                     0x000026aa 0x1000 + 5802
   
    Thread 1:
    0   libsystem_kernel.dylib            0x980ead5e __workq_kernreturn + 10
    1   libsystem_pthread.dylib           0x9dbd434b _pthread_wqthread + 1289
    2   libsystem_pthread.dylib           0x9dbd1f56 start_wqthread + 34
   
    Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib            0x980eb7fa kevent_qos + 10
    1   libdispatch.dylib                 0x971ab7ea _dispatch_mgr_invoke + 234
    2   libdispatch.dylib                 0x971ab3be _dispatch_mgr_thread + 52
   
    Thread 3:
    0   libsystem_kernel.dylib            0x980ead5e __workq_kernreturn + 10
    1   libsystem_pthread.dylib           0x9dbd434b _pthread_wqthread + 1289
    2   libsystem_pthread.dylib           0x9dbd1f56 start_wqthread + 34
   
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x8fe67510  ebx: 0x00000001  ecx: 0x00000000  edx: 0x8fe9102c
      edi: 0x8fe9102c  esi: 0x8fe34ddc  ebp: 0xbfffb0c8  esp: 0xbfffb0ac
       ss: 0x00000023  efl: 0x00000246  eip: 0x8fe32085   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0x8fe5f720
     
 
    D [08/Sep/2017:12:18:16 +0200] [Job 25] Read 644 bytes of print data...
    D [08/Sep/2017:12:18:16 +0200] [Job 25] Wrote 644 bytes of print data...
    D [08/Sep/2017:12:18:16 +0200] [Job 25] Read 28 bytes of print data...
    D [08/Sep/2017:12:18:16 +0200] [Job 25] Wrote 28 bytes of print data...
    D [08/Sep/2017:12:18:16 +0200] [Job 25] Read 60 bytes of print data...
    D [08/Sep/2017:12:18:16 +0200] [Job 25] Wrote 60 bytes of print data...
    D [08/Sep/2017:12:18:16 +0200] [Job 25] Read 46 bytes of print data...
    D [08/Sep/2017:12:18:16 +0200] [Job 25] Wrote 46 bytes of print data...
    D [08/Sep/2017:12:18:16 +0200] [Job 25] Read 20 bytes of print data...
    D [08/Sep/2017:12:18:16 +0200] [Job 25] Wrote 20 bytes of print data...
    D [08/Sep/2017:12:18:16 +0200] [Job 25] Read 20 bytes of print data...
    D [08/Sep/2017:12:18:16 +0200] [Job 25] Wrote 20 bytes of print data...
    D [08/Sep/2017:12:18:16 +0200] [Job 25] Read 20 bytes of print data...
    D [08/Sep/2017:12:18:16 +0200] [Job 25] Wrote 20 bytes of print data...
    D [08/Sep/2017:12:18:16 +0200] [Job 25] Read 20 bytes of print data...
    D [08/Sep/2017:12:18:16 +0200] [Job 25] Wrote 20 bytes of print data...
    D [08/Sep/2017:12:18:16 +0200] [Job 25] Read 20 bytes of print data...
    D [08/Sep/2017:12:18:16 +0200] [Job 25] Wrote 20 bytes of print data...
    D [08/Sep/2017:12:18:16 +0200] [Job 25] PID 11649 (/Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpII.app/Contents/MacOS/rastertoescpII) stopped with status 206 (Interface output queue is full)
    D [08/Sep/2017:12:18:16 +0200] [Job 25] Hint: Try setting the LogLevel to "debug" to find out more.
    D [08/Sep/2017:12:18:16 +0200] [Job 25] Sent 955 bytes...
    D [08/Sep/2017:12:18:16 +0200] [Job 25] PID 11650 (/usr/libexec/cups/backend/usb) exited with no errors.
    D [08/Sep/2017:12:18:16 +0200] [Job 25] End of messages
    D [08/Sep/2017:12:18:16 +0200] [Job 25] printer-state=3(idle)
    D [08/Sep/2017:12:18:16 +0200] [Job 25] printer-state-message="Filter failed"
    D [08/Sep/2017:12:18:16 +0200] [Job 25] printer-state-reasons=none
    Model: iMac16,2, BootROM IM162.0207.B11, 4 processors, Intel Core i5, 3,1 GHz, 8 GB, SMC 2.32f20
    Graphics: Intel Iris Pro Graphics 6200, Intel Iris Pro Graphics 6200, Built-In
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54424C41522D4E5544
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54424C41522D4E5544
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x156), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)
    Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB
    USB Device: USB 3.0 Bus
    USB Device: Bluetooth USB Host Controller
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: XP-243 245 247 Series
    USB Device: Magic Keyboard
    Thunderbolt Bus: iMac, Apple Inc., 27.4

Pour information, j'ai bien évidemment téléchargé et installé les derniers drivers. Puis désinstaller ceux-ci pour les reinstaller de nouveau, mais rien y fait, j'ai toujours le même message d'erreur même avec une imprimante de marque différente...
Mon amie à acheté cet IMAC en boutique récement et le système qui tourne sous os x 10.11.6 (El capitan) est quasi vierge ! Si quelqu'un à une idée, je suis carrément preneur.
Par avance merci pour vos commentaires.
 

lolipale

Membre émérite
9 Janvier 2011
823
119
58
Thonon-les-Bains
Bonjour,

Je commencerai par faire un reset du système d'impression.
Via les Préférences Systeme, puis Imprimantes et Scanner.
Cliquez droit dans le frame de gauche et choisissez "Réinitialiser le système d'impression" (voir copie d'écran)

Capture d’écran 2017-09-15 à 14.36.29.png