pb avec réinstallation photoshop elements 3 sur mac osx

Num'eric

Membre confirmé
26 Juillet 2007
18
0
Pb avec photoshop elements 3 sur mac osx
Je n'arrive pas à réinstaller le programme
J'ai le message suivant :

"l'application photoshop elements a quitté inopinément"
quelqu'un a t'il une solution à me proposer (à part relancer...............ce que j'ai essayé plusieurs fois)


Un grand MERCI pour votre aide

eric
 
Bonsoir,

Pour réinstaller, il faut jeter manuellement tous les fichiers de CS3, pas seulement les .plist de préférence et les applications, mais dans: Caches, Application support, préférences panel, etc...



Voir ce lien: http://www.wisibility.com/blog.php/2007/05/14/430-comment-bien-desinstaller-les-applications-cs-3

Sur adobe: http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401502&sliceId=2

Pour traduire directement une page web:
http://babelfish.altavista.com/

http://209.85.135.104/search?q=cach...ller+CS3+mac+-beta&hl=fr&ct=clnk&cd=3&gl=fr#1

Cordialement:zen:
 
Pourquoi as-tu voulu réinstaller PE? Tu avais un problème? Si oui lequel? Ce problème faisait-il suite à une mise à jour du système?
Les conseils de Pierre22 sont intéressant à suivre et peuvent suffire. Si ce n'est pas le cas on suivra une autre piste. En particulier on peut chercher les rapports (log) de crash avec l'utilitaire console.
 
Les conseils de Pierre22 sont intéressant à suivre et peuvent suffire. Si ce n'est pas le cas on suivra une autre piste.

Oui mais les liens indiqués par pierre22 parlent de CS3 (Photoshop tout court, quoi), tandis que le post original parle de "Photoshop Elements" son petit frère, non ?
 
Il y a peut-être un fichier (probablement) invisible qui bloque toute nouvelle installation.

Il n'y a pas de programme de désinstallation sur le CD ? Il n'y a rien sur le mode d'emploi, indiquant comment désinstaller Photoshop proprement ?
 
Photoshop elements fonctionnait parfaitement.
Il y a 3 jours en voulant travailler une photo j'ai eu le message suivant:""l'application photoshop elements a quitté inopinément"
Je l'ai donc balancé à la corbeille puis réinstallé.
Depuis j'ai toujours le même mmessage ""l'application photoshop elements a quitté inopinément"
A-tu une solution à me proposer ?
Encore merci pour ton aide.
Cordialemment
eric
 
Directement, non.

Qu'as-tu fait depuis la dernière fois que Photoshop a fonctionné ? As-tu installé des périphériques (scanner, imprimante, etc...) ?

Une solution est de récupérer le rapport de plantage, de faire un copié/collé et de le placer sur un post. Mais c'est sans garantie, on est pas forcément tous capable de l'interpréter...

Indique aussi précisément ton modèle de Mac, ainsi que la quantité de mémoire vive installée.
 
rapport 1ère partie

Date/Time: 2007-07-27 23:18:05.155 +0200
OS Version: 10.4.10 (Build 8R2218)
Report Version: 4

Command: Photoshop Elements 3
Path: /Applications/Adobe Photoshop Elements 3/Photoshop Elements 3.app/Contents/MacOSClassic/Photoshop Elements 3
Parent: WindowServer [59]
Rosetta: Yes

Version: 3.0x234 (3.0)

PID: 411
Thread: Unknown

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0xe0a07e9b

Thread 0:
0 LaunchCFMApp 0xb80a562f 0xb8000000 + 677423
1 LaunchCFMApp 0xb809faf5 0xb8000000 + 654069
2 LaunchCFMApp 0xb80bd70e 0xb8000000 + 775950
3 LaunchCFMApp 0xb811e3d9 spin_lock_wrapper + 1985

Thread 1:
0 LaunchCFMApp 0xb822fa2b strchr + 72
1 LaunchCFMApp 0xb81cb43b pthread_cond_wait + 3114
2 LaunchCFMApp 0xb8167612 catch_exception_raise_state_identity + 318
3 LaunchCFMApp 0xb8166b4e CallPPCFunctionAtAddressInt + 177088
4 LaunchCFMApp 0xb8166a45 CallPPCFunctionAtAddressInt + 176823
5 LaunchCFMApp 0xb8167710 catch_exception_raise_state_identity + 572
6 LaunchCFMApp 0xb8200bb4 pthread_create + 1124

Thread 2:
0 LaunchCFMApp 0xb8134443 spin_lock_wrapper + 92203
1 LaunchCFMApp 0xb815f9e8 CallPPCFunctionAtAddressInt + 148058
2 LaunchCFMApp 0xb81625b5 CallPPCFunctionAtAddressInt + 159271
3 LaunchCFMApp 0xb80c803c 0xb8000000 + 819260

Thread 3:
0 LaunchCFMApp 0xb8134280 spin_lock_wrapper + 91752
1 LaunchCFMApp 0xb814d2b8 CallPPCFunctionAtAddressInt + 72490
2 LaunchCFMApp 0xb80a624f 0xb8000000 + 680527
3 LaunchCFMApp 0xb809faf5 0xb8000000 + 654069
4 LaunchCFMApp 0xb80bd70e 0xb8000000 + 775950
5 LaunchCFMApp 0xb811eb24 spin_lock_wrapper + 3852

Unknown thread crashed with i386 Thread State:
eax: 0x00000000 ebx: 0xb80a5608 ecx:0xe0a07e9b edx: 0x00000002
edi: 0xe0a07e9b esi: 0x80d03990 ebp:0xb7fff9f8 esp: 0xb7fff9c0
ss: 0x0000001f efl: 0x00010202 eip:0xb80a562f cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs:0x00000000 gs: 0x00000037

Binary Images Description:
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0x9680c000 - 0x9680dfff libLatin5Converter.dylib /System/Library/CoreServices/Encodings/libLatin5Converter.dylib
0x9680f000 - 0x96812fff libLatinSuppConverter.dylib /System/Library/CoreServices/Encodings/libLatinSuppConverter.dylib
0x96814000 - 0x96823fff libSimplifiedChineseConverter.dylib /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x96825000 - 0x96826fff libSymbolConverter.dylib /System/Library/CoreServices/Encodings/libSymbolConverter.dylib
0x96828000 - 0x96829fff libThaiConverter.dylib /System/Library/CoreServices/Encodings/libThaiConverter.dylib
0x9682b000 - 0x9683efff libTraditionalChineseConverter.dylib /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x981f9000 - 0x981fdfff org.twain.dsm 1.9.2 /System/Library/Frameworks/TWAIN.framework/TWAIN
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0x9d093000 - 0x9d095fff Interposers.dylib /usr/libexec/oah/Shims/Interposers.dylib
0xb8000000 - 0xb82d6fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
 
2ème partie


Translated Code Information:

Rosetta Version: 17.25
Args: /Applications/Adobe Photoshop Elements 3/Photoshop Elements 3.app/Contents/MacOSClassic/Photoshop Elements 3 /Applications/Adobe Photoshop Elements 3/Photoshop Elements 3.app/Contents/MacOSClassic/Photoshop Elements 3 -psn_0_5636097
Exception: EXC_BAD_ACCESS (0x0001)

Thread 0: (0xb00997fc, 0xb8134443)
0x900086c8: /usr/lib/libSystem.B.dylib : _calloc + 0x280
0x90cc5684: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _TS_exception_listener_thread + 0x70
0x9002bbe8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0x0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x9000a97c ctr: 0x9000aa20
r00: 0xffffffe1 r01: 0xf0080d60 r02: 0xa0008458 r03: 0x018f2600
r04: 0x00000002 r05: 0x00000000 r06: 0x00000054 r07: 0x00004f07
r08: 0x00000000 r09: 0x00000000 r10: 0x00000600 r11: 0xa00069a4
r12: 0x9000aa20 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x018f2600 r25: 0x00000054 r26: 0x00004f07 r27: 0x00000000
r28: 0x00000000 r29: 0x00000002 r30: 0x00000002 r31: 0x90cc5620

Thread 1: Crashed (0xb7fff9c0, 0xb80a562f)
0x907ffe94: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation : ___CFDictionaryDeallocate + 0x244
0x907e931c: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation : __CFRelease + 0xdc
0x90821ea0: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation : ___CFBundleDeallocate + 0x114
0x907e931c: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation : __CFRelease + 0xdc
0x981fa228: /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN : __Z11GetFileListP11TW_IDENTITYP7DS_LIST + 0x21c
0x981f9ca0: /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN : _DSM_Entry + 0x1f4
0x765cc42c: No symbol
0x7fbcca08: No symbol
0x7fbcc038: No symbol
0x7fbcbdd0: No symbol
0x7f907b38: No symbol
0x7f8fc6a8: No symbol
0x7eb75254: No symbol
0x7eb73714: No symbol
0x7eb73340: No symbol
0x7eb72c68: No symbol

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x907ffe94 ctr: 0xfffeff00
r00: 0x907ffe94 r01: 0xbfffd290 r02: 0xe0a07e9b r03: 0x0eac80e0
r04: 0x90accd54 r05: 0x00000001 r06: 0x00003227 r07: 0x00003229
r08: 0x00000001 r09: 0x90accd5b r10: 0x90899553 r11: 0x6f52cd54
r12: 0x0eacb74b r13: 0x00000000 r14: 0x00000000 r15: 0x7fc972f4
r16: 0x00737cf0 r17: 0x00000000 r18: 0x0eac7ad0 r19: 0x0eac7c60
r20: 0xbfffd4b4 r21: 0xa81f90a4 r22: 0xa07eba7c r23: 0xa07ebaa8
r24: 0xa07e617c r25: 0x0eac8000 r26: 0x00000017 r27: 0x0eac7fd0
r28: 0x00000010 r29: 0x00000040 r30: 0x0eac8210 r31: 0x907ffc60

Thread 2: (0xb011ad38, 0xb8134280)
0x900312a0: /usr/lib/libSystem.B.dylib : _pthread_cond_wait + 0x1b4
0x90d1fadc: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _MPWaitOnSemaphore + 0xa0
0x772f7f18: No symbol
0x90ce2228: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 0x50
0x90ce2228: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 0x50
0x9002bbe8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0x0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x900312d0 ctr: 0x9002c280
r00: 0xffffffdb r01: 0xf0101c60 r02: 0xa0001fcc r03: 0x00005503
r04: 0x00005603 r05: 0x00000028 r06: 0x00000030 r07: 0x00005403
r08: 0x00000000 r09: 0x00000001 r10: 0x0eb02817 r11: 0xa0006b70
r12: 0x9002c280 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0xa00010fc r27: 0xa0ca68a8
r28: 0xa0001fcc r29: 0x0ea409e8 r30: 0xa0001fcc r31: 0x900310fc


Model: iMac5,1, BootROM IM51.0090.B08, 2 processors, Intel Core 2 Duo, 2.16 GHz, 1 GB
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 128 MB
Memory Module: BANK 0/DIMM0, 512 MB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 512 MB, DDR2 SDRAM, 667 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x87), Broadcom BCM43xx 1.0 (4.80.79.1)
Bluetooth: Version 1.9.0f8, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD2500JS-40TGB0, 232.89 GB
Parallel ATA Device: MATSHITADVD-R UJ-85J
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Mitsumi Electric, Up to 1.5 Mb/sec, 100 mA
USB Device: Flash Disk, CBM, Up to 12 Mb/sec, 100 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
 
A mon avis, c'est Rosetta qui pose problème, en arrivant pas à gérer cette version de Photoshop.

Il me semble qu'un membre avait déjà eu ce problème, justement avec PE3 sur un Macintel.

Je ne crois pas qu'il y ait de solution. On est nombreux à attendre que Adobe sorte une version en UB (optimisée pour les Macintel).

De plus, ton petit "1 Go" de ram n'améliore pas les choses, bien au contraire...
 
Peut-être parce qu'il y arrivait tout juste. Et que maintenant quelque chose a changé (des applications à coté qui demandent plus de ram, par exemple).

Ou alors il y a une autre cause, mais je ne vois pas...


Ce que tu peux faire, c'est redémarrer, lancer Photoshop et l'utiliser tant en contrôlant l'évolution de la gestion de la mémoire vive.

Rosetta + PE3 demandent énormément de mémoire vive. Si tu arrives, en cours de traitement, à un point où il n'y en a pas suffisamment, Photoshop peut planter...
 
Essayes une manip toute simple. Créer un nouveau compte utilisateur et essayes de voir si depuis ce nouveau compte tu peux lance PE. Si oui, alors le problème vient de ta session utilisateur. Vire tout les dossier en rapport avec PE avant de le réinstaller. Si non, alors le problème vient de plus haut dans l'arborescence.
 
oui : une imprimante epson stylus CX3650
Photosh elements ne fonctionnant plus, j'ai désinstallé l'imprimante puis réinstallé photoshop elements qui ne fonctionne touours pas.