Bonjour,
Depuis maintenant quelques mois, mon mac redémarre le plus souvent lorsqu'il est en veille ou bien lorsqu'il est fermé allumé.
J'ai contacté plusieurs fois l'assistance Apple et ont tout essayé (Reboot de la batterie, du système), sans trop prendre en compte le message d'alerte ci-dessous.
Ils ont décrété avec un peu d'incertitude que la panne serait certainement matérielle (faux contact batterie, mémoire vive, carte graphique... ?). Pourtant mon PC est en très bon état et je ne rencontre aucun souci à part ce dernier...
Voici le message que je reçois après chaque redémarrage.
Merci de votre aide !
System Sleep Wake a rencontré un problème.
Détails :
Power button pressed during wake transition after 44091 ms.
Failure code:: 0x02807530 00000031
================================================================
Date/Time: 2021-01-22 09:44:09.220 +0100
OS Version: ??? ??? (Build ???)
Architecture: x86_64
Report Version: 32
Data Source: Stackshots
Shared Cache: 1E362DBC-F66C-3135-BCA0-C1BBAE12BC7C slid base address 0x7fff2001e000, slide 0x1e000
Event: Sleep Wake Failure
Duration: 0.00s
Steps: 1
Time Awake Since Boot: 19145s
Process: kernel_task [0]
UUID: 84C6DC45-6B02-335F-9439-5D2A9BC385A4
Path: /System/Library/Kernels/kernel
Architecture: x86_64
Version: Darwin Kernel Version 20.1.0: Sat Oct 31 00:07:11 PDT 2020; root:xnu-7195.50.7~2/RELEASE_X86_64
Footprint: 100.54 MB
Time Since Fork: 45900s
Num samples: 1 (1)
Thread 0x6a Thread name "daemon.thread-exception" 1 sample (1) priority 80 (base 80)
<IO tier 0>
*1 Thread_continue + 0 (kernel + 331744) [0xffffff8000260fe0] 1
Thread 0x6b 1 sample (1) priority 95 (base 95)
<IO tier 0>
*1 call_continuation + 46 (kernel + 332094) [0xffffff800026113e] 1
*1 ??? (kernel + 1084045) [0xffffff8000318a8d] 1
*1 thread_block_reason + 175 (kernel + 847951) [0xffffff80002df04f] 1
*1 ??? (kernel + 853426) [0xffffff80002e05b2] 1
*1 machine_switch_context + 203 (kernel + 1941531) [0xffffff80003ea01b] 1
Thread 0x6c 1 sample (1) priority 95 (base 95)
<IO tier 0>
*1 call_continuation + 46 (kernel + 332094) [0xffffff800026113e] 1
*1 ??? (kernel + 1084045) [0xffffff8000318a8d] 1
*1 thread_block_reason + 175 (kernel + 847951) [0xffffff80002df04f] 1
*1 ??? (kernel + 853426) [0xffffff80002e05b2] 1
*1 machine_switch_context + 203 (kernel + 1941531) [0xffffff80003ea01b] 1
Thread 0x6e 1 sample (1) priority 95 (base 95)
<IO tier 0>
*1 call_continuation + 46 (kernel + 332094) [0xffffff800026113e] 1
*1 mapping_replenish + 470 (kernel + 1842630) [0xffffff80003d1dc6] 1
*1 thread_block_reason + 175 (kernel + 847951) [0xffffff80002df04f] 1
*1 ??? (kernel + 853426) [0xffffff80002e05b2] 1
*1 machine_switch_context + 203 (kernel + 1941531) [0xffffff80003ea01b] 1
Thread 0x6f Thread name "IOServiceTerminateThread" 1 sample (1) priority 81 (base 81)
<IO tier 0>
*1 call_continuation + 46 (kernel + 332094) [0xffffff800026113e] 1
1 IOService::terminateThread(void, int) + 228 (kernel + 8282516) [0xffffff80009f6194] 1
*1 lck_mtx_sleep + 104 (kernel + 782504) [0xffffff80002cf0a8] 1
*1 thread_block_reason + 175 (kernel + 847951) [0xffffff80002df04f] 1
*1 ??? (kernel + 853426) [0xffffff80002e05b2] 1
*1 machine_switch_context + 203 (kernel + 1941531) [0xffffff80003ea01b] 1
Thread 0xc0 Thread name "AppleACPIButton" 1 sample (1) priority 81 (base 81)
<IO tier 0>
*1 call_continuation + 46 (kernel + 332094) [0xffffff800026113e] 1
*1 IOWorkLoop::threadMain() + 54 (kernel + 8413510) [0xffffff8000a16146] 1
*1 IOWorkLoop::runEventSources() + 286 (kernel + 8416094) [0xffffff8000a16b5e] 1
*1 IOInterruptEventSource::checkForWork() + 352 (kernel + 8422384) [0xffffff8000a183f0] 1
*1 AppleACPIButton::dispatchButtonEvent() + 279 (AppleACPIButtons + 7031) [0xffffff8001314b77] 1
*1 IOHIDEventService::dispatchKeyboardEvent(unsigned long long, unsigned int, unsigned int, unsigned int, unsigned int) + 35 (IOHIDFamily + 140683) [0xffffff80028ec58b] 1
*1 IOHIDEventService::dispatchKeyboardEvent(unsigned long long, unsigned int, unsigned int, unsigned int, unsigned char, unsigned char, unsigned char, unsigned int) + 411 (IOHIDFamily + 147179) [0xffffff80028edeeb] 1
*1 OSCollectionIterator::free() + 0 (kernel + 7785680) [0xffffff800097ccd0] (running) 1
Thread 0xc9 1 sample (1) priority 97 (base 97)
<IO tier 0>
*1 call_continuation + 46 (kernel + 332094) [0xffffff800026113e] 1
*1 SMCWatchDogTimer::watchdogThread() + 200 (AppleSMC + 63988) [0xffffff800189f9f4] 1
*1 thread_block_reason + 175 (kernel + 847951) [0xffffff80002df04f] 1
*1 ??? (kernel + 853426) [0xffffff80002e05b2] 1
*1 machine_switch_context + 203 (kernel + 1941531) [0xffffff80003ea01b] 1
Thread 0x168 1 sample (1) priority 81 (base 81)
<IO tier 0>
*1 call_continuation + 46 (kernel + 332094) [0xffffff800026113e] 1
1 swcrypto_threadpool_worker_thread(void, int) + 570 (apfs + 228690) [0xffffff80032a3d52] 1
*1 lck_mtx_sleep + 104 (kernel + 782504) [0xffffff80002cf0a8] 1
*1 thread_block_reason + 175 (kernel + 847951) [0xffffff80002df04f] 1
*1 ??? (kernel + 853426) [0xffffff80002e05b2] 1
*1 machine_switch_context + 203 (kernel + 1941531) [0xffffff80003ea01b] 1
Thread 0x169 1 sample (1) priority 81 (base 81)
<IO tier 0>
*1 call_continuation + 46 (kernel + 332094) [0xffffff800026113e] 1
1 swcrypto_threadpool_worker_thread(void, int) + 570 (apfs + 228690) [0xffffff80032a3d52] 1
*1 lck_mtx_sleep + 104 (kernel + 782504) [0xffffff80002cf0a8] 1
*1 thread_block_reason + 175 (kernel + 847951) [0xffffff80002df04f] 1
*1 ??? (kernel + 853426) [0xffffff80002e05b2] 1
*1 machine_switch_context + 203 (kernel + 1941531) [0xffffff80003ea01b] 1
Thread 0x16a 1 sample (1) priority 81 (base 81)
<IO tier 0>
*1 call_continuation + 46 (kernel + 332094) [0xffffff800026113e] 1
1 swcrypto_threadpool_worker_thread(void, int) + 570 (apfs + 228690) [0xffffff80032a3d52] 1
*1 lck_mtx_sleep + 104 (kernel + 782504) [0xffffff80002cf0a8] 1
*1 thread_block_reason + 175 (kernel + 847951) [0xffffff80002df04f] 1
*1 ??? (kernel + 853426) [0xffffff80002e05b2] 1
*1 machine_switch_context + 203 (kernel + 1941531) [0xffffff80003ea01b] 1
Thread 0x16b 1 sample (1) priority 81 (base 81)
<IO tier 0>
*1 call_continuation + 46 (kernel + 332094) [0xffffff800026113e] 1
1 swcrypto_threadpool_worker_thread(void, int) + 570 (apfs + 228690) [0xffffff80032a3d52] 1
*1 lck_mtx_sleep + 104 (kernel + 782504) [0xffffff80002cf0a8] 1
*1 thread_block_reason + 175 (kernel + 847951) [0xffffff80002df04f] 1
*1 ??? (kernel + 853426) [0xffffff80002e05b2] 1
*1 machine_switch_context + 203 (kernel + 1941531) [0xffffff80003ea01b] 1
(...)
Binary Images:
*0xffffff8000210000 - 0xffffff8000c0ffff kernel (7195.50.7) <84C6DC45-6B02-335F-9439-5D2A9BC385A4> /System/Library/Kernels/kernel
*0xffffff8001313000 - 0xffffff8001317fff AppleACPIButtons (334.40.1) <43329BC9-9186-362F-A913-695BFCBDFBA4> /System/Library/Extensions/AppleACPIPlatform.kext/Contents/PlugIns/AppleACPIButtons.kext/Contents/MacOS/AppleACPIButtons
*0xffffff8001890000 - 0xffffff80018abfff AppleSMC (589.41.1) <30ACBB00-67A3-36BD-AF95-1E6F0CB38447> /System/Library/Extensions/AppleSMC.kext/Contents/MacOS/AppleSMC
*0xffffff8002764000 - 0xffffff8002818fff IOBluetoothFamily (8001.4.5) <4E63E05D-2B02-3854-82E6-36F67462345C> /System/Library/Extensions/IOBluetoothFamily.kext/Contents/MacOS/IOBluetoothFamily
*0xffffff8002850000 - 0xffffff8002857fff IOBluetoothPacketLogger (8001.4.5) <3A433EB1-3E68-3AF6-BF33-B156A3D32C09> /System/Library/Extensions/IOBluetoothFamily.kext/Contents/PlugIns/IOBluetoothPacketLogger.kext/Contents/MacOS/IOBluetoothPacketLogger
*0xffffff80028ca000 - 0xffffff8002944fff IOHIDFamily (1633.40.25) <F9767243-2C8B-3552-B87B-8F76CFC3CD92> /System/Library/Extensions/IOHIDFamily.kext/Contents/MacOS/IOHIDFamily
*0xffffff800326c000 - 0xffffff80033d9fff apfs (1677.50.1) <F58A8B8C-6A8B-3186-9197-1D098B799F1A> /System/Library/Extensions/apfs.kext/Contents/MacOS/apfs
*0xffffff8003552000 - ??? ??? <7948A279-A8B8-3650-AFBF-B1E3EB68942A>
Model: MacBookAir6,2, BootROM 427.0.0.0.0, 2 processors, Dual-Core Intel Core i5, 1,4 GHz, 4 GB, SMC 2.13f15
Graphics: kHW_IntelHD5000Item, Intel HD Graphics 5000, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638454455302D474E2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638454455302D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1669)
Bluetooth: Version 8.0.1f5, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SD0128F, 121,33 GB
USB Device: USB 3.0 Bus
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Air, 0.6
Depuis maintenant quelques mois, mon mac redémarre le plus souvent lorsqu'il est en veille ou bien lorsqu'il est fermé allumé.
J'ai contacté plusieurs fois l'assistance Apple et ont tout essayé (Reboot de la batterie, du système), sans trop prendre en compte le message d'alerte ci-dessous.
Ils ont décrété avec un peu d'incertitude que la panne serait certainement matérielle (faux contact batterie, mémoire vive, carte graphique... ?). Pourtant mon PC est en très bon état et je ne rencontre aucun souci à part ce dernier...
Voici le message que je reçois après chaque redémarrage.
Merci de votre aide !
System Sleep Wake a rencontré un problème.
Détails :
Power button pressed during wake transition after 44091 ms.
Failure code:: 0x02807530 00000031
================================================================
Date/Time: 2021-01-22 09:44:09.220 +0100
OS Version: ??? ??? (Build ???)
Architecture: x86_64
Report Version: 32
Data Source: Stackshots
Shared Cache: 1E362DBC-F66C-3135-BCA0-C1BBAE12BC7C slid base address 0x7fff2001e000, slide 0x1e000
Event: Sleep Wake Failure
Duration: 0.00s
Steps: 1
Time Awake Since Boot: 19145s
Process: kernel_task [0]
UUID: 84C6DC45-6B02-335F-9439-5D2A9BC385A4
Path: /System/Library/Kernels/kernel
Architecture: x86_64
Version: Darwin Kernel Version 20.1.0: Sat Oct 31 00:07:11 PDT 2020; root:xnu-7195.50.7~2/RELEASE_X86_64
Footprint: 100.54 MB
Time Since Fork: 45900s
Num samples: 1 (1)
Thread 0x6a Thread name "daemon.thread-exception" 1 sample (1) priority 80 (base 80)
<IO tier 0>
*1 Thread_continue + 0 (kernel + 331744) [0xffffff8000260fe0] 1
Thread 0x6b 1 sample (1) priority 95 (base 95)
<IO tier 0>
*1 call_continuation + 46 (kernel + 332094) [0xffffff800026113e] 1
*1 ??? (kernel + 1084045) [0xffffff8000318a8d] 1
*1 thread_block_reason + 175 (kernel + 847951) [0xffffff80002df04f] 1
*1 ??? (kernel + 853426) [0xffffff80002e05b2] 1
*1 machine_switch_context + 203 (kernel + 1941531) [0xffffff80003ea01b] 1
Thread 0x6c 1 sample (1) priority 95 (base 95)
<IO tier 0>
*1 call_continuation + 46 (kernel + 332094) [0xffffff800026113e] 1
*1 ??? (kernel + 1084045) [0xffffff8000318a8d] 1
*1 thread_block_reason + 175 (kernel + 847951) [0xffffff80002df04f] 1
*1 ??? (kernel + 853426) [0xffffff80002e05b2] 1
*1 machine_switch_context + 203 (kernel + 1941531) [0xffffff80003ea01b] 1
Thread 0x6e 1 sample (1) priority 95 (base 95)
<IO tier 0>
*1 call_continuation + 46 (kernel + 332094) [0xffffff800026113e] 1
*1 mapping_replenish + 470 (kernel + 1842630) [0xffffff80003d1dc6] 1
*1 thread_block_reason + 175 (kernel + 847951) [0xffffff80002df04f] 1
*1 ??? (kernel + 853426) [0xffffff80002e05b2] 1
*1 machine_switch_context + 203 (kernel + 1941531) [0xffffff80003ea01b] 1
Thread 0x6f Thread name "IOServiceTerminateThread" 1 sample (1) priority 81 (base 81)
<IO tier 0>
*1 call_continuation + 46 (kernel + 332094) [0xffffff800026113e] 1
1 IOService::terminateThread(void, int) + 228 (kernel + 8282516) [0xffffff80009f6194] 1
*1 lck_mtx_sleep + 104 (kernel + 782504) [0xffffff80002cf0a8] 1
*1 thread_block_reason + 175 (kernel + 847951) [0xffffff80002df04f] 1
*1 ??? (kernel + 853426) [0xffffff80002e05b2] 1
*1 machine_switch_context + 203 (kernel + 1941531) [0xffffff80003ea01b] 1
Thread 0xc0 Thread name "AppleACPIButton" 1 sample (1) priority 81 (base 81)
<IO tier 0>
*1 call_continuation + 46 (kernel + 332094) [0xffffff800026113e] 1
*1 IOWorkLoop::threadMain() + 54 (kernel + 8413510) [0xffffff8000a16146] 1
*1 IOWorkLoop::runEventSources() + 286 (kernel + 8416094) [0xffffff8000a16b5e] 1
*1 IOInterruptEventSource::checkForWork() + 352 (kernel + 8422384) [0xffffff8000a183f0] 1
*1 AppleACPIButton::dispatchButtonEvent() + 279 (AppleACPIButtons + 7031) [0xffffff8001314b77] 1
*1 IOHIDEventService::dispatchKeyboardEvent(unsigned long long, unsigned int, unsigned int, unsigned int, unsigned int) + 35 (IOHIDFamily + 140683) [0xffffff80028ec58b] 1
*1 IOHIDEventService::dispatchKeyboardEvent(unsigned long long, unsigned int, unsigned int, unsigned int, unsigned char, unsigned char, unsigned char, unsigned int) + 411 (IOHIDFamily + 147179) [0xffffff80028edeeb] 1
*1 OSCollectionIterator::free() + 0 (kernel + 7785680) [0xffffff800097ccd0] (running) 1
Thread 0xc9 1 sample (1) priority 97 (base 97)
<IO tier 0>
*1 call_continuation + 46 (kernel + 332094) [0xffffff800026113e] 1
*1 SMCWatchDogTimer::watchdogThread() + 200 (AppleSMC + 63988) [0xffffff800189f9f4] 1
*1 thread_block_reason + 175 (kernel + 847951) [0xffffff80002df04f] 1
*1 ??? (kernel + 853426) [0xffffff80002e05b2] 1
*1 machine_switch_context + 203 (kernel + 1941531) [0xffffff80003ea01b] 1
Thread 0x168 1 sample (1) priority 81 (base 81)
<IO tier 0>
*1 call_continuation + 46 (kernel + 332094) [0xffffff800026113e] 1
1 swcrypto_threadpool_worker_thread(void, int) + 570 (apfs + 228690) [0xffffff80032a3d52] 1
*1 lck_mtx_sleep + 104 (kernel + 782504) [0xffffff80002cf0a8] 1
*1 thread_block_reason + 175 (kernel + 847951) [0xffffff80002df04f] 1
*1 ??? (kernel + 853426) [0xffffff80002e05b2] 1
*1 machine_switch_context + 203 (kernel + 1941531) [0xffffff80003ea01b] 1
Thread 0x169 1 sample (1) priority 81 (base 81)
<IO tier 0>
*1 call_continuation + 46 (kernel + 332094) [0xffffff800026113e] 1
1 swcrypto_threadpool_worker_thread(void, int) + 570 (apfs + 228690) [0xffffff80032a3d52] 1
*1 lck_mtx_sleep + 104 (kernel + 782504) [0xffffff80002cf0a8] 1
*1 thread_block_reason + 175 (kernel + 847951) [0xffffff80002df04f] 1
*1 ??? (kernel + 853426) [0xffffff80002e05b2] 1
*1 machine_switch_context + 203 (kernel + 1941531) [0xffffff80003ea01b] 1
Thread 0x16a 1 sample (1) priority 81 (base 81)
<IO tier 0>
*1 call_continuation + 46 (kernel + 332094) [0xffffff800026113e] 1
1 swcrypto_threadpool_worker_thread(void, int) + 570 (apfs + 228690) [0xffffff80032a3d52] 1
*1 lck_mtx_sleep + 104 (kernel + 782504) [0xffffff80002cf0a8] 1
*1 thread_block_reason + 175 (kernel + 847951) [0xffffff80002df04f] 1
*1 ??? (kernel + 853426) [0xffffff80002e05b2] 1
*1 machine_switch_context + 203 (kernel + 1941531) [0xffffff80003ea01b] 1
Thread 0x16b 1 sample (1) priority 81 (base 81)
<IO tier 0>
*1 call_continuation + 46 (kernel + 332094) [0xffffff800026113e] 1
1 swcrypto_threadpool_worker_thread(void, int) + 570 (apfs + 228690) [0xffffff80032a3d52] 1
*1 lck_mtx_sleep + 104 (kernel + 782504) [0xffffff80002cf0a8] 1
*1 thread_block_reason + 175 (kernel + 847951) [0xffffff80002df04f] 1
*1 ??? (kernel + 853426) [0xffffff80002e05b2] 1
*1 machine_switch_context + 203 (kernel + 1941531) [0xffffff80003ea01b] 1
(...)
Binary Images:
*0xffffff8000210000 - 0xffffff8000c0ffff kernel (7195.50.7) <84C6DC45-6B02-335F-9439-5D2A9BC385A4> /System/Library/Kernels/kernel
*0xffffff8001313000 - 0xffffff8001317fff AppleACPIButtons (334.40.1) <43329BC9-9186-362F-A913-695BFCBDFBA4> /System/Library/Extensions/AppleACPIPlatform.kext/Contents/PlugIns/AppleACPIButtons.kext/Contents/MacOS/AppleACPIButtons
*0xffffff8001890000 - 0xffffff80018abfff AppleSMC (589.41.1) <30ACBB00-67A3-36BD-AF95-1E6F0CB38447> /System/Library/Extensions/AppleSMC.kext/Contents/MacOS/AppleSMC
*0xffffff8002764000 - 0xffffff8002818fff IOBluetoothFamily (8001.4.5) <4E63E05D-2B02-3854-82E6-36F67462345C> /System/Library/Extensions/IOBluetoothFamily.kext/Contents/MacOS/IOBluetoothFamily
*0xffffff8002850000 - 0xffffff8002857fff IOBluetoothPacketLogger (8001.4.5) <3A433EB1-3E68-3AF6-BF33-B156A3D32C09> /System/Library/Extensions/IOBluetoothFamily.kext/Contents/PlugIns/IOBluetoothPacketLogger.kext/Contents/MacOS/IOBluetoothPacketLogger
*0xffffff80028ca000 - 0xffffff8002944fff IOHIDFamily (1633.40.25) <F9767243-2C8B-3552-B87B-8F76CFC3CD92> /System/Library/Extensions/IOHIDFamily.kext/Contents/MacOS/IOHIDFamily
*0xffffff800326c000 - 0xffffff80033d9fff apfs (1677.50.1) <F58A8B8C-6A8B-3186-9197-1D098B799F1A> /System/Library/Extensions/apfs.kext/Contents/MacOS/apfs
*0xffffff8003552000 - ??? ??? <7948A279-A8B8-3650-AFBF-B1E3EB68942A>
Model: MacBookAir6,2, BootROM 427.0.0.0.0, 2 processors, Dual-Core Intel Core i5, 1,4 GHz, 4 GB, SMC 2.13f15
Graphics: kHW_IntelHD5000Item, Intel HD Graphics 5000, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638454455302D474E2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638454455302D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1669)
Bluetooth: Version 8.0.1f5, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SD0128F, 121,33 GB
USB Device: USB 3.0 Bus
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Air, 0.6
