bonjour a tous
j'ai le meme probleme depuis un mois quand je branche mon Iphone logiciel 3.1.2 Itunes sous 9.0.1 me donne le message suivant : "Itunes n'a pas pu synchroniser contact avec l'Iphone de "..." impossible de lancer une session de synchronisation"
je pense que le probleme vient d'un conflit avec entourage 12.2.1 d'apres ce que j'ai pu lire sur les forum mais impossible de solutionner mon probleme
toujours le meme message d'erreur a l'ouverture d'entourage : microsoft sync services a détecté un problème et doit être fermé.
si quelqu'un pouvais m'aider ca serais bien cool parce qu'un Iphone qui synchronise pas les contact ni le reste d'ailleur c'est presque inutile.
mon mac OSX version 10.5.8
merci
le rapport d'erreur est a peu pres le meme que precedement avec sbduarte :
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-10-20 11:51:08 +0200
Application Name: Microsoft Sync Services
Application Bundle ID: com.microsoft.entourage.syncservices12
Application Signature: MSS1
Application Version: 12.2.0.090605
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Thread 0 crashed:
# 1 0x01654bcc in ( + 0x00000000)
# 2 0x96c35e3b in .objc_class_name_List + 0x96B2DCFB (libobjc.A.dylib + 0x00009e3b)
# 3 0x95488dcb in .objc_class_name___NSCFSet + 0x9533DE8B (CoreFoundation + 0x000ecdcb)
# 4 0x95488e0a in .objc_class_name___NSCFSet + 0x9533DECA (CoreFoundation + 0x000ece0a)
# 5 0x955662f2 in .objc_class_name_ISDSqliteChangeStore + 0x954756B2 (SyncServices + 0x0000b2f2)
# 6 0x95564a5a in .objc_class_name_ISDSqliteChangeStore + 0x95473E1A (SyncServices + 0x00009a5a)
# 7 0x9556490f in .objc_class_name_ISDSqliteChangeStore + 0x95473CCF (SyncServices + 0x0000990f)
# 8 0x00018fa6 in __mh_execute_header + 0x00017FA6 (Microsoft Sync Services + 0x00017fa6)
# 9 0x0001afb8 in __mh_execute_header + 0x00019FB8 (Microsoft Sync Services + 0x00019fb8)
# 10 0x0000c07a in __mh_execute_header + 0x0000B07A (Microsoft Sync Services + 0x0000b07a)
# 11 0x0000274a in __mh_execute_header + 0x0000174A (Microsoft Sync Services + 0x0000174a)
# 12 0x00002671 in __mh_execute_header + 0x00001671 (Microsoft Sync Services + 0x00001671)
X86 Thread State:
eax: 0x01654e70 ebx: 0x95488eb1 ecx: 0x96c4264c edx:0x164867c0
edi: 0x164867c0 esi: 0x0163add0 ebp: 0xbffff688 esp:0xbffff63c
ss: 0x0000001f eip: 0x01654bcc cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010a03
Thread 1:
# 1 0x90f723a6 in _signgam + 0x90DCB482 (libSystem.B.dylib + 0x000013a6)
# 2 0x90ff9eab in _signgam + 0x90E52F87 (libSystem.B.dylib + 0x00088eab)
# 3 0x00035d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x000353e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x0003546c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x00035f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x90fa3155 in _signgam + 0x90DFC231 (libSystem.B.dylib + 0x00032155)
# 8 0x90fa3012 in _signgam + 0x90DFC0EE (libSystem.B.dylib + 0x00032012)
X86 Thread State:
eax: 0xffffffa6 ebx: 0x90fe9287 ecx: 0xb00a0a5c edx:0x90f723a6
edi: 0x000009c1 esi: 0x298cae1e ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x90f723a6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000202
Loaded modules:
0: Microsoft Sync Services (12.2.0.090605 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/Microsoft Sync Services
1: merp: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
2: EntourageSynchronization: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/EntourageSynchronization.framework/Versions/12/EntourageSynchronization
3: Netlib: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
4: PowerPlantCore: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore
5: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
6: PowerPlant: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPlant
7: EntourageCore: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/EntourageCore.framework/Versions/12/EntourageCore
8: EntourageLegacy: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/EntourageLegacy.framework/Versions/12/EntourageLegacy
9: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
10: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
11: libz.1.dylib: /usr/lib/libz.1.dylib
12: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
13: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
14: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
15: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
16: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
17: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
18: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
19: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
20: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
21: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
22: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
23: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
24: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
25: SecurityInterface: /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
26: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
27: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
28: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
29: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
30: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
31: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
32: libbz2.1.0.dylib: /usr/lib/libbz2.1.0.dylib
33: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
34: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
35: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
36: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
37: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
38: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
39: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
40: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
41: libGLProgrammability.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
42: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
43: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
44: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
45: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
46: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
47: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
48: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
49: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
50: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
51: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
52: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
53: InstallServer: /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
54: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
55: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
56: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
57: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
58: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
59: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
60: SecurityFoundation: /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
61: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
62: libauto.dylib: /usr/lib/libauto.dylib
63: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
64: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
65: DictionaryServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
66: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
67: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
68: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
69: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
70: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
71: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
72: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
73: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
74: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
75: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
76: SyncServices: /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
77: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
78: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
79: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
80: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
81: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
82: libffi.dylib: /usr/lib/libffi.dylib
83: libbsm.dylib: /usr/lib/libbsm.dylib
84: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
85: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
86: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
87: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
88: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
89: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
90: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
91: libcups.2.dylib: /usr/lib/libcups.2.dylib
92: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
93: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
94: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
95: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
96: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
97: LaunchServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
98: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
99: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
100: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
Operating System Information
Operating System: Mac OS X 10.5.8 (Build 9L31a)
CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1058
Screen: 1280 x 800, depth = 32, ltbr = 0, 0, 800, 1280
Microsoft Application Information:
Error Reporting UUID: BCC66ED9-7AE3-43D8-9DDF-C4139A61C4E8
Time from launch: 0 hours, 0 minutes, 1 seconds
Total errors on this client: 102
mon mac OSX version 10.5.8