helio a dit:
Aïe... il semble que la mise à jour 10.3.7 pose de gros problème à Myst4, notament avec certaines cartes video (ATI je crois)
Il y avait la semaine dernière sur
www.macfixit.com , la retranscription d'un échange de mails édifiants entre le support technique UBISoft et un utilisateur.
En gros il en ressort qu'UBISoft n'a pas les moyens de sortir un patch pour résoudre ce problème. L'équipe de développement de Myst4 est maintenant dissoute (le produit est commercialsé, donc les équipes sont réaffectées à d'autres projets), et la seule solution envisageable et proposée par UBISoft est de revenir à une evrsion antérieure de MacOS X.
S'ensuit une diatribe sur APPLE et ses mises à jour perpétuelles de MacOS X que les développeurs de softs ne peuvent pas accepter, car ceci nécessiterait de maintenir des équipes de programmeurs uniquement pour garantir la compatibilité des logiciels avec les évolutions (même mineures) de l'OS !
l'extrait en provenance de macfixit:
Interesting conversation with Ubi Soft about Myst IV compatibility We previously discussed issues with
Myst IV under Mac OS X 10.3.7. MacFixIt reader Greg Piper wrote Ubi Soft -- the creators of Myst IV -- regarding the issue, spawning an interesting discussion that reveals how at least some Mac game developers deal with Apple's incremental Mac OS X release:
Customer: I know your "fix" (for Myst crashing in 10.3.7) is to drag the game folder to the desktop to get around the OSX 10.3.7 incompatibility, but this WONT work if your boot drive doesn't have the room to do that. What is your next solution to your incompatibility problem? When will this game be updated so I can continue my game?
Ubi Soft Response:Unfortunately the game is only supported on OS 10.2.8 to 10.3.6. The work-around has helped some users with OS 10.3.7 and is the only suggestion I can provide. The 10.3.7 OS was released well after this game was developed and released to the market. They might patch the software to allow 10.3.7 compatibility, or they might not support 10.3.7. Currently the only suggestion I can give is to downgrade your OS.
Customer: If you were saying that it won't work under 10.4.x I'd understand completely, but the 10.3.x updates are NOT optional upgrades to the OS! These are security and bug FIXES to the OS. You should be supporting the entire 10.3.x OS regardless of the security updates Apple provides... Yes, even if that means having someone troubleshoot the problem and work on it for 6 hours or so to fix it. OS X 10.4 will be an optional upgrade, and not an upDATE to the OS. You can tell this because Apple offers updates to 10.2, 10.3, and will offer them to 10.4 simultaneously and doesn't force you to upgrade to the newer OS. A 10.3.7 patch is not an operating system upgrade, but an update! Apple doesn't force you to upgrade. [...] You're telling me to scrap future compatibility with software from possibly thousands of other vendors just to fix your one game? Please understand this. I'd like a refund on this game if you can't give me a better answer than to 'downgrade' back to put insecurities and broken parts back into the OS.
Ubi Soft Response: Refunds can only be provided by the Retail store since technical support does not retail to the general public. As I had stated last email, we may come out with a patch. The fix may or may not be easy. The main problem with creating software for the macintosh is compatibility issues with the ever changing Mac OS. The video game companies cannot keep up with Apples changes every couple months. It means you will need development teams always present working on a certain piece of software. Some companies who create one or two products can keep up with these changes. Video game companies will have development teams work on a project, then after release, the team is sometimes disbanded to work on other projects or they may keep just a few people to work on after release issues. If Apple would stop releasing upgrades and work on one OS release that will not have to be patched with a security update every couple of months, this would not be a problem. I can understand the frustration, but this is how the situation has been and will probably will be with a Macintosh. Myst, Riven, Myst III, Myst IV, Dogz, Catz, Chessmaster...etc. These are all products that we have released that will not function correctly due to OS revisions. This is just a tiny list of games released in the past that will no longer function due to OS updates. This update for the OS was not initiated with the release of Myst IV, this problem was caused by the release of the new OS. I believe your frustration should be pointed towards the OS update rather than the item that was stable before the update release.
