Apple has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts. These MacBook Pro systems were sold between February 2011 and December 2013.
Apple or an Apple Authorized Service Provider will repair affected MacBook Pro systems, free of charge. See below for details on affected models and service options.
As of February 20, 2015, the repair process will be available in the U.S. and Canada. In other countries, it will be available as of February 27, 2015.
Symptoms
An affected MacBook Pro may display one or more of the following symptoms:
- Distorted or scrambled video on the computer screen
- No video on the computer screen (or external display) even though the computer is on
- Computer restarts unexpectedly
Products affected
- 15-inch and 17-inch MacBook Pro models manufactured in 2011
- 15-inch MacBook Pro with Retina models manufactured from Mid 2012 to Early 2013
Identify your model
Use the "
Check your Coverage" tool on the Apple Support site to determine if your MacBook Pro model matches the list of affected products below. Sample results:
Affected Models
- MacBook Pro (15-inch Early 2011)
- MacBook Pro (15-inch, Late 2011)
- MacBook Pro (Retina, 15-inch, Mid 2012)
- MacBook Pro (17-inch Early 2011)
- MacBook Pro (17-inch Late 2011)
- MacBook Pro (Retina, 15 inch, Early 2013)
Note: If your MacBook Pro is not experiencing any of these symptoms and is not one of the products affected, you do not need to contact Apple.
Repair Process
Please choose one of the options below for service. Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program and is otherwise in working order.
Note: If your MacBook Pro has any damage, which prevents the repair, such as a cracked screen, that issue will need to be resolved during service. You will be notified about any additional repair charges that are required.
Please back up your data before your MacBook Pro is serviced.
Learn more about backup options.
- Carry-in
- Bring your MacBook Pro to a participating provider - Apple Retail Store or Apple Authorized Service Provider.
- A technician will run a diagnostic test on the MacBook Pro to verify eligibility.
- Repair turn around time will vary based upon parts and technician availability.
- You will be notified when your MacBook Pro is ready for pickup.
- Mail-in
- Call Apple and request a postage paid box to send your MacBook Pro to the local Apple Repair Center.
- A technician will run a diagnostic test on your MacBook Pro to verify eligibility.
- The repair process takes approximately 5-7 days from the time your MacBook Pro is received at the repair center until it is returned to you.
- After it has been serviced, your MacBook Pro will be returned to you by mail.
Additional Information
Apple is contacting customers who paid for a repair either though Apple or an Apple Authorized Service Provider to arrange reimbursement. If you have not been contacted, but paid for a repair that you think was due to this issue, please contact Apple.
This worldwide Apple program does not extend the standard warranty coverage of the MacBook Pro.
The program covers affected MacBook Pro models until February 27, 2016 or three years from its original date of sale, whichever provides longer coverage for you.
Information as of 2015-02-19
